Contact information

Customer Care

We want your experience with Home Sweet Hound to feel simple, supportive, and enjoyable from start to finish.

If you have any questions about our products, your order, shipping, care instructions, or choosing the right piece for your home, we’re always happy to help.

 

Contact Us

You can reach our customer care team at:

Email: support@homesweethound.com
Business Hours: [Monday to Friday, 9am–5pm ACDT]

We aim to respond to all enquiries within [1–2 business days].

 

Before You Contact Us

To help us assist you as quickly as possible, please include:

• your full name

• your order number

• a brief description of your enquiry

• photos, if relevant to the issue

 

Order Support

If you need help with an existing order, please contact us as soon as possible. Once an order has been processed or dispatched, changes may not always be possible, but we will always do our best to assist.