Shipping Policy

Thank you for shopping with Home Sweet Hound! We want your order to arrive safely and make delivery as simple and transparent as possible.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing may take slightly longer during busy periods, sales, public holidays or unexpected disruptions.

Once your order is dispatched, you will receive a shipping confirmation email with tracking information where available.

2. Shipping Within Australia

We offer FREE Economy Shipping across Australia on eligible orders.

Standard economy delivery is generally estimated to take 5–7 business days after dispatch, depending on your location and courier service.

Estimated delivery times are provided as guidance and may vary.

3. Express Shipping

Need your order sooner?

Express delivery is available as a paid shipping option for eligible orders and delivery locations.

Any additional express shipping charges will be clearly displayed at checkout before payment.

Express delivery availability and estimated timeframes depend on your location and the selected carrier.

4. International Shipping

Home Sweet Hound offers international delivery to selected countries and regions.

Available delivery options, estimated shipping charges and applicable conditions are displayed at checkout.

Any customs duties, import taxes or related charges will be handled according to the terms clearly disclosed during checkout.

Please review the total cost and delivery details before placing your order.

5. Tracking Your Order

Once your order has been dispatched, we will email you shipping confirmation and tracking details where available.

You can use your tracking information to follow the progress of your delivery.

6. Incorrect Shipping Information

Please check that your delivery address and contact details are correct before completing your order.

If you notice an error, contact us as soon as possible at support@homesweethound.com.

If an order has already been dispatched, changes may not always be possible.

Additional redelivery costs caused by an incorrect address or an uncollected parcel may apply where appropriate and permitted by law.

7. Delivery Delays

Occasionally, delivery may be affected by courier disruptions, peak shipping periods, public holidays, weather or other unexpected events.

If your delivery is significantly delayed, please contact our team.

We will assist you in investigating the issue and resolving it as appropriate.

Nothing in this policy limits your rights under Australian Consumer Law.

8. Lost, Missing or Damaged Parcels

If your parcel is missing, arrives damaged or is not delivered as expected, please contact us as soon as reasonably possible.

Email support@homesweethound.com with your order number and a description of the issue.

Photographs of any damage are helpful where available.

We will work with the delivery provider to investigate and provide an appropriate resolution.

Your statutory consumer rights are not limited by a fixed reporting deadline or a courier's delivery status.

9. Authority to Leave

If authority to leave is selected, the courier may leave your parcel at the nominated delivery location.

Please choose a secure delivery location where possible.

If your parcel is missing or damaged, contact us so we can review the circumstances.

Nothing in this section excludes any rights you may have under Australian Consumer Law.

10. Returns and Refunds

Our eligible acrylic pet gates and gate bundles come with a 30-Day Home Trial and Money-Back Guarantee.

For voluntary change-of-mind returns, return shipping is the customer's responsibility unless otherwise agreed.

For faulty, incorrect or damaged items, reasonable return costs will be covered or reimbursed where required under Australian Consumer Law.

For full details, please visit our Returns & Refund Policy.

11. Contact Us

Home Sweet Hound

Email: support@homesweethound.com

Phone: +61 414 332 263