Shipping policy

Thank you for shopping with Home Sweet Hound. We want your order to arrive safely and as smoothly as possible, and we aim to make the shipping process clear from the start.

 

Order Processing

Orders are typically processed within [1–3 business days] after payment is received. During busy periods, product launches, sales, or public holidays, processing times may be slightly longer.

Once your order has been packed and dispatched, you will receive a shipping confirmation email with tracking details where available.

 

Shipping Timeframes

Delivery timeframes will vary depending on your location and the shipping carrier. Estimated shipping times are provided as a guide only and are not guaranteed.

Typical delivery windows may vary based on:

• your location

• courier delays

• peak shipping periods

• public holidays

• weather or service disruptions

 

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order.

From time to time, we may offer promotional shipping rates or free shipping offers. These will be clearly communicated on our website where applicable.

 

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

If an order is returned to us due to an incorrect address, failed delivery, or non-collection, additional shipping fees may apply to resend the order.

 

Authority to Leave

If authority to leave is selected or applied by the delivery service, Home Sweet Hound is not responsible for lost, stolen, or damaged parcels once they have been marked as delivered.

 

Delays in Transit

While we do our best to dispatch orders promptly, we are not liable for shipping delays once an order has been handed to the courier. Delivery estimates are provided in good faith but may be affected by factors outside our control.

 

Damaged or Missing Parcels

If your order arrives damaged, or if you believe your parcel is missing, please contact us at support@homesweethound.com within [5 business days] of delivery or expected delivery. Please include your order number and any relevant photos so we can assist as quickly as possible.

 

International Shipping

If international shipping is offered, customers are responsible for any customs duties, taxes, import fees, or other charges applied by their local customs authority. These charges are not included in the purchase price or shipping total unless otherwise stated.