Privacy policy

Home Sweet Hound respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

 

Personal Information We Collect

When you visit our site, place an order, or contact us, we may collect personal information including:

• your name

• email address

• phone number

• billing and shipping address

• payment details

• order history

• communications with our team

• technical data such as browser, device, IP address, and website activity

 

How We Use Your Information

We may use your personal information to:

• process and fulfil your orders

• communicate with you about your order

• provide customer support

• improve our website, services, and customer experience

• send marketing communications if you have opted in

• detect fraud or suspicious activity

• comply with legal obligations

 

Payment Information

Payment information is processed securely through third-party payment providers. We do not store your full payment card details on our servers.

 

Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

• payment processors

• shipping and logistics providers

• website and ecommerce service providers

• marketing platforms

• legal or regulatory authorities where required

We do not sell your personal information to third parties.

 

Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, and support marketing activity.

You can usually manage cookie settings through your browser.

 

Marketing Communications

If you subscribe to our mailing list, we may send you emails about new products, updates, promotions, or brand news. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

 

Access and Correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate. To do so, please contact us at support@homesweethound.com.

 

Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. However, no online platform can guarantee absolute security.

 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal obligations. The updated version will always be published on this page.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@homesweethound.com.